FAQ
Questions, answered plainly.
The things a stranger reasonably wants to know before trusting software from a name they have not heard of.
About PiStack
Who is PiStack?
PiStack is a small development team based in Queensland, Australia. It builds and maintains its own software: small, focused tools aimed at one real problem each, rather than large ones built quickly.
Where are you based, and what timezone is that?
Queensland, Australia. That is AEST, UTC+10, all year. Queensland does not observe daylight saving, so the offset never shifts.
Do you take on paid client work?
No. PiStack builds and maintains its own software, so it is not a consultancy and is not taking on outside projects at the moment. You are still welcome to get in touch through the contact page. Questions, bug reports and a note about something we have built are all read.
Why the name PiStack?
It is literal. The software here is self-hosted on a Raspberry Pi-class machine, and the name is just that box and the stack running on it.
Privacy and data
Do you track visitors to this site?
No. There are no cookies, no analytics, no fingerprinting and no ad networks, and nothing here follows you from page to page. Apart from the human check on the contact page, every asset this site loads (fonts, images, styling) is served from this same domain. The single piece of third-party code is Cloudflare's Turnstile widget, which only checks that a form submission is not automated.
Why does the contact page ask me to confirm I am human?
Because a public form attracts bots. That page uses Cloudflare's Turnstile widget, which checks that the submission is not automated. It appears on /contact only, no other page loads it, and it is not used to track or profile you. Your IP address is sent to Cloudflare as part of that check so it can be scored against the address it came from, and the privacy page sets out exactly what that means.
What happens to what I send through the contact form?
It is stored on our own server and emailed to PiStack, and used only to reply to you. It is never added to a mailing list, sold, or shared with anyone else.
Do your apps have their own privacy policies?
Yes. Each product carries its own policy, specific to what that product actually does, because what an app handles is rarely what a website handles. The policy for this site covers this site only.
The software
What platforms do you build for?
iOS and Android, Windows and desktop, and the web. The platform is chosen by what a project actually needs, not by habit.
Do you keep your software maintained?
Yes, and there is a public record of it. ShiftSync has been through dozens of releases since launch, every one with its own dated changelog entry, and the log is dominated by corrections and accessibility work rather than feature announcements. The ShiftSync case study goes through what it does and how it is built.
What happens if a product is retired?
A tool is retired when it stops earning its place, rather than quietly abandoned. Anyone using it gets notice ahead of time and a way to take their data with them.